Last Updated: September 2026
AiRCO respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains what information we may collect when you visit our website, place an order, contact us or otherwise interact with AiRCO, and how that information may be used.
1. Information We Collect
Depending on how you interact with AiRCO, we may collect information such as your name, telephone number, WhatsApp number, email address, billing address, delivery address, order history and products purchased or viewed.
If you contact us through a form, WhatsApp, telephone, email or social media, we may also retain information contained in your communication so that we can respond to your enquiry and provide support.
When you use our website, certain technical information may be collected automatically, including your IP address, browser type, device type, operating system, approximate location, pages visited, referring website and interaction information.
2. Payment Information
Payments may be handled by banks, payment gateways or other third-party payment providers.
Where a third-party payment provider processes your transaction, your payment information is handled according to that provider’s own security and privacy practices.
AiRCO does not intentionally request or retain sensitive payment credentials beyond what is necessary for the transaction and the functionality provided by our payment systems.
3. How We Use Your Information
We may use personal information to process and deliver orders, confirm payments, communicate regarding purchases, provide customer support, manage returns and warranty claims, answer enquiries, improve our products and website, maintain transaction records, detect fraudulent activity and fulfil legal or regulatory obligations.
Where permitted, we may also use your contact information to send information about AiRCO products, promotions, services or updates.
You may ask us to stop sending promotional communications at any time.
4. Cookies and Similar Technologies
Our website may use cookies and similar technologies to remember preferences, maintain shopping-cart functionality, understand website usage, improve performance and support analytics or marketing functions.
Some cookies are necessary for the website to function correctly, while others may be provided by third-party services such as analytics, advertising, payment or social-media providers.
You can restrict or disable cookies through your browser settings, although doing so may affect certain website features.
5. Analytics
AiRCO may use analytics tools to understand how visitors interact with the website.
These services may collect information such as pages viewed, time spent on the website, device information, approximate location and referring sources.
This information helps us evaluate performance and improve the customer experience.
6. Sharing of Information
AiRCO does not sell your personal information to third parties.
We may share information where reasonably necessary with service providers that help us operate our business, including courier and delivery companies, payment processors, website hosting providers, IT providers, analytics services, customer-support platforms and professional advisers.
For example, your name, address and telephone number may need to be provided to a courier company so that your order can be delivered.
We may also disclose information where required by law, regulation, court order or a valid request from an appropriate authority.
7. Third-Party Websites
Our website may contain links to social media platforms, payment services or other third-party websites.
Once you leave the AiRCO website, the privacy practices of the third party apply.
We encourage you to review the privacy policies of external websites before providing personal information to them.
8. Data Security
We take reasonable administrative and technical measures to protect personal information from unauthorized access, misuse, alteration, disclosure or loss.
However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure.
Customers should also take appropriate precautions to protect account credentials, devices and personal information.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or where retention is required for accounting, tax, warranty, fraud prevention, dispute resolution or other legitimate business or legal purposes.
Retention periods may therefore vary depending on the type of information involved.
10. Your Information
You may contact AiRCO to request correction of inaccurate personal information we hold about you.
Where legally and operationally appropriate, you may also request deletion of certain personal information or ask us to stop using your information for direct marketing.
Some information may need to be retained where required for completed transactions, warranties, accounting records, legal compliance or the resolution of disputes.
11. Marketing Communications
Where we send promotional emails, messages or other marketing communications, you may request to stop receiving them.
You may contact us directly or use any unsubscribe method included in the relevant communication.
Transactional communications relating to an order, payment, delivery, warranty or customer-support request may still be sent where necessary.
12. Children’s Privacy
AiRCO’s website and products are not specifically directed toward young children.
We do not knowingly seek to collect personal information from children without appropriate authorization.
13. Changes to This Privacy Policy
We may revise this Privacy Policy periodically to reflect changes in our website, services, business practices or applicable requirements.
Any revised version will be published on this page with an updated revision date.
14. Contact Us
If you have questions about this Privacy Policy or how AiRCO handles your information, contact us at:
AiRCO
349/S, Township Industrial Estate, Lahore, Pakistan
Tel: +92 42 3511 8946
Cell / WhatsApp: +92 300 841 9464