Frequently Asked Questions

An air purifier draws indoor air through its filtration system to reduce airborne particles and contaminants captured by the filters. The exact filtration capability depends on the purifier model and filter configuration.

The right model depends primarily on room size, ceiling height, indoor air conditions and how the space is used.

For larger rooms or spaces with heavier pollution, a higher-capacity purifier may be more suitable. You can contact AiRCO with your room dimensions for guidance.

Place the purifier where its air intake and outlet are not blocked by walls, curtains, furniture or other objects. Follow the placement guidance provided for your specific model.

Air purification is generally more effective when excessive outdoor pollution is not continuously entering the room. Appropriate ventilation may still be necessary depending on the environment.

Filter life depends on operating hours, pollution levels, indoor conditions and the purifier model. Filters used in heavily polluted environments may need replacement sooner.

Only wash a filter if the instructions for that specific filter explicitly state that it is washable. Washing a non-washable filter may damage it and reduce its effectiveness.

No air purifier can guarantee removal of every airborne contaminant under every condition. Performance depends on purifier capacity, filtration technology, room size, ventilation, placement, filter condition and pollution levels.

No. An air purifier can support better indoor air quality, but it should not be treated as a replacement for appropriate ventilation, cleaning, medical advice or professional environmental treatment.

AiRCO delivers to locations where suitable courier or transportation services are available. Delivery options and charges may vary depending on the product and destination.

Delivery time depends on product availability, destination, product size and courier or transport arrangements. An estimated timeframe will be provided where possible when your order is processed.

You can contact AiRCO by phone or WhatsApp with your order details. Where courier tracking is available, tracking information may also be provided.

Contact AiRCO promptly and keep the original packaging. We may ask for photographs or videos showing the packaging and product so the issue can be assessed.

Contact AiRCO as soon as possible if your delivery information is incorrect. Additional charges or delays may apply if a shipment has already been dispatched.

Change-of-mind returns may be considered where the product remains unused, undamaged and in its original condition and packaging. Opened, installed or used products may not be eligible.

Please refer to our Return & Exchange Policy for full details.

Replacement filters are generally not returnable once sealed packaging has been opened because of hygiene and product-integrity considerations, unless the filter itself is defective or was incorrectly supplied.

Warranty coverage varies by product. The applicable warranty period and conditions will be stated on the product documentation, invoice, warranty card or communicated at purchase.

Keep your proof of purchase. AiRCO may also request the product model or serial number, a description of the issue and photographs or videos where relevant.

Warranty coverage generally applies to verified manufacturing defects and does not normally cover accidents, misuse, unauthorized repairs, improper charging, physical damage or failure to follow product instructions.

Actual range depends on the model, rider weight, terrain, riding speed, tyre pressure, weather conditions, battery condition and riding style. Published range figures should therefore be treated as estimates.

Charging time varies by product, battery capacity and charger. Refer to the specifications and instructions for your specific model.

We recommend using only the supplied charger or a replacement specifically approved as compatible. An unsuitable charger may damage the battery or electrical system and may affect warranty coverage.

Follow the charging instructions supplied with your specific product. Charging equipment should be used in a suitable dry and ventilated location and should not be covered or exposed to excessive heat.

Yes. Rechargeable batteries naturally lose some capacity as they age and accumulate charging cycles. The rate of degradation depends on use, storage and charging conditions.

Tyres, tubes, brake pads and similar components are usually treated as wear items and are generally not covered for ordinary deterioration. Manufacturing defects may be assessed separately.

Unauthorized modifications may affect the safety, reliability and warranty of the product. Contact AiRCO before making electrical, battery, controller, motor or structural modifications.